Nov 25, 2019

Handle Access Issues with a Service Animal

Steps

←Older revision Revision as of 00:16, 26 November 2019
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# Learn the law. People with service animals have the right to go anywhere the general public can go. Understanding the law can protect your from lawsuits or bad press.
 
# Learn the law. People with service animals have the right to go anywhere the general public can go. Understanding the law can protect your from lawsuits or bad press.
 
#* Look up which animals are protected in your area. Dogs and miniature horses are always allowed. Other animals (like parrots, cats, or monkeys) may be protected depending on the state.
 
#* Look up which animals are protected in your area. Dogs and miniature horses are always allowed. Other animals (like parrots, cats, or monkeys) may be protected depending on the state.
#* Emotional support animals and therapy animals are not service animals and do not need to be allowed indoors. (However, a "companion animal" is a service animal.)
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#* Emotional support animals and therapy animals are not service animals and do not need to be allowed indoors. Depending on the state's definition of service animal, the term "companion animal" may also be used.  
 
#* The two questions are there for your benefit. They can protect you, because if the handler doesn't provide legal tasks, or says the animal is not a service dog, then you are allowed to refuse entry.  
 
#* The two questions are there for your benefit. They can protect you, because if the handler doesn't provide legal tasks, or says the animal is not a service dog, then you are allowed to refuse entry.  
#* Know when you can and can't refuse entry. There is helpful information in the sources section.
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#* Know when you can and can't refuse entry. There is helpful information in the sources section. You can generally remove an aggressive dog, for example. Research can tell you which animals you can refuse entry to and when you can remove animals.
#* Research can tell you which animals you can refuse entry to and when you can remove animals.
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# Be polite if there's an issue. Sometimes a service animal is having a bad day or is still struggling with training. Politely go up to the customer and let them know that the animal is being disruptive. You must allow the handler to come back without the dog, should the dog be removed.  
# Be polite if there's an issue. Sometimes a service animal is having a bad day or is still struggling with training. Politely go up to the customer and let them know that the animal is being disruptive.
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#* Be kind if the handler seems shy, nervous, slow-moving, or hesitant to speak. This may be a sign of disability. Friendliness and patience can help them relax and communicate more easily. Remember, we're all humans.
#* Ask if there's anything you can do to help calm the animal.
 
#* Be kind if the handler seems shy, nervous, slow-moving, or hesitant to speak. This may be a sign of disability. Friendliness and patience can help them relax and communicate more easily.
 
   
 
== Tips ==
 
== Tips ==


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